Titus spends all day in meetings. This afternoon's meeting is about the revolutionary cloud based system that will rethink the very notion of 'customer' through instant access to business intelligence on an anywhere, anytime basis. The implementation is three years late and £4 million over budget. Titus has just spotted that Danny is in the meeting. Danny actually understands the system and also works with customers. Titus wishes Danny wouldn't come to these meetings.